Jill Pulliam, Owner, and CEO
Jill Pulliam has spent more than 30 years in the health care arena helping families as they struggle through the maze of long-term care. Most of the education offered to families today, comes while in a crisis, or from those with an agenda to sell services. Long Term Care centers do a great job with offering guidance, but unfortunately, due to the heavy load, process management errors, and policy misunderstanding, denial of benefits are frequent costing families and facilities millions of dollars in unreimbursed care. Jill felt strongly that more could be done to assist families and facilities in lightening this heavy load. Benefit Results was her answer.
Jill graduated from Willamette University in Salem, Oregon. She has spent her career being an advocate for those needing a voice and being a catalyst between state and federal benefits for both providers and families.
Email JillDouglas Pulliam, CFO/ Operations
Doug is involved in many areas of the Benefit Results team. He primarily focuses on the Operational side of our process but you will also find him working directly with clients and facilities. Doug has owned and managed his own businesses and is known for his tireless effort and multi-tasking ability. He keeps us all organized and on track! If you have questions regarding billing, outstanding invoices, our terms, and how to contract with Benefit Results please feel free to contact him directly!
Carol Esser, Coach & Facility Services Director
Carol is a 21-year veteran of the United States Air Force. We honor her service and her dedication to those that have or are currently serving! She has worked in long term care social service departments for the past 13 years acting as a solid advocate and solution-driven member of the facility team. She is the mother of three children. Grandmother of four. She is currently continuing her education in business and health care administration at ASU. Carol serves clients throughout our Benefit Results National network. She focuses much of her time as our lead with our Facility Partners . Carol feels strongly about offering common-sense approaches to find answers and is driven by how to make things happen not about why things can’t get done! Carol loves challenges, cooking, and reading and traveling.
Robyn Nykaza, Operations and Compliance Director
Robyn joined the Benefit Results team in 2021. She is a graduate of Arizona State 
University with a major in English and a minor in Japanese language. Robyn has 20 years of experience in project management, customer service, and office management. She oversees our database that securely stores client information , compliance and adherence with contractual obligations and ensures fluid communication to provide excellent client services Robyn is also a notary.
Darla Casas, Benefit Coach
Darla has worked in the long-term care industry for the past 30 years in all areas of the business office. She loves to interact with residents and families to provide the best possible financial solution should their loved one require long term care. Darla is married to a Nursing Home Administrator and is very proud of their one beautiful daughter, Lexi, who is a Registered Dietitian and currently attending Franklin Pierce University to obtain her MPAS. Darla is extremely excited to rejoin the Benefit Results team.
Juliana Granillo, Benefit Coach
Juliana (Julie) joined our Benefit Results team in 2023 and is our Spanish-speaking Benefit Coach. She is a recent Masters in Social Work graduate from Arizona State University. Julie has been in the Social Work field for almost 10 years. She has focused her career on serving children, youth, and families in her community and now is excited to help those navigating through the need to take care of their elders. Julie loves baseball, taking road trips to Mexico, and occasionally hiking South Mountain.
Sheri Klein, Benefit Coach in Training
Sheri joined our team in 2025. She has a deep-rooted passion for advocacy and compassion, dedicating her career to supporting individuals in navigating both state and government benefit systems. Her professional journey spans patient care, mentoring, activism, and over 15 years in the service industry, each experience enriching my understanding of people and their unique needs. She holds a degree in Medical Office Management and have worked across various sectors including Long Term Care, Home Health, and Hospice. She also volunteers with the ANGEL Autism Network. She strives to help every person who crosses my path, because she believes we all have a responsibility to uplift those in need. Outside of work, she finds joy in quiet moments, reading a good book and embracing the peace and serenity that comes with time and reflection.
Gabrielle Montano, Benefit Coach in Training
Gabrielle joined our team in 2025 and brings over 30 years experience in the customer service field ranging from banking to law, from technology to marketing and Real Estate. Gabrielle has 3 grown children who are her pride and joy and purpose for the ever-evolving service driven person she is. Her eldest son just became a firefighter in Arizona, her middle son is in the US Navy and her youngest daughter is a beautiful artist. Being their mother has taught her more than anything about the empathetic caring person she wants to be and the change she wants to see in the world. She is eager to learn and help provide great guidance and high level service for our English and Spanish speaking communities at Benefit Results.
Dani McDermott, Benefit Coach
Dani joined our team in 2021 and brings years of marketing and Assisted Living knowledge with her. Dani has worked in Memory Care communities as well as Assisted Living Facilities. Dani has her Arizona Assisted Living Manager license and has served many years in the field. She is the mother of 7 children and graduated from Grand Canyon University with a bachelor’s in health care administration. Dani prides herself on her tenacity and the ability to overcome obstacles. Dani finds fulfillment in helping people and enjoys the results. Dani loves hunting, shopping, family time, and dancing.
Email DaniLaura Simons, Benefit Coach
Laura joined the Benefit Results team in 2023. She has over 20 years of experience in customer service and administrative assistant duties. She started with Benefit Results as Benefit Coach assistant and was recently promoted to a Benefit Coach. She loves spending time with her husband of 30 years. Laura has three adult children, whom she is extremely proud of, as well as two grandchildren she loves to spoil! Family time is very important to her.
Sharlene Smiley, Benefit Coach in Training 
Sharlene joined our team in 2025. She has worked in skilled nursing for 15 years. Sharlene has her Nursing Assistant license. She is from the Navajo Nation tribe, a mother of 2 children and has graduated from Ottawa University with a bachelor’s degree in Non-Clinical Health Management. She has learned a lot in skilled nursing and gained the love to help individuals or people with assistance of ALTCS. Sharlene loves country music, Halloween, spending time with family and friends.
Email Sharlene
Amy Hartzler, Administrative Executive Assistant
Amy joined Benefit Results in 2019. She provides administrative support to the team, especially in the areas of marketing, website management, social media coordination, and special events. She handles many behind the scenes projects so the team can focus on serving our clients and providers. Amy graduated from the University of Northern Colorado with a bachelor’s degree in business management. She has many years of experience in nonprofit management and marketing.